![]() Since this incident I have not tried other files but I have created a new file. Currently, I do not use an external monitor - only the Mac Pro monitor that is part of the system, 32Mb ram, 3.2 Ghz 8-core intel Xeon W, Radeon Pro Vega 64 16 Gb. All my files are accessed from an external HHD and I have not had any problems up until the time I updated the OS. ![]() It was not a large file for the work I do, only about 50Mb. I tried six times to get the file to open so I could make one simple edit prior to final approal and going into production and meet a time sensitive deadline. The program hangs up requireing a force quit. Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.What is the screen resolution of the external monitor(s)?.Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.Screenshot of “About This Mac” (both Overview and Displays tab).Where are your documents & links are saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?.Does this happen with both new & old documents?.Does this happen while working on a specific document?.Does it slow down while using a feature or tool in the app?.Could you please elaborate on your issue? Are you getting a spinning beach ball? Is it lagging/ hanging? Also, I would request you to share a few more details so I can have a better understanding of it: I can understand your frustration. This is not the experience we want you to have. Hi am sorry to hear about your experiences. Sorry I assume for Windows it's CCLibrary.exe but I don't know for sure. After doing it the install of the apps worked and so far (still within the first 24 hours though) all appears to be working again.įor anyone interested in trying only the CC Library reinstall, the DMG file for that is called CCLibrary.dmg None were found but that is not the point of that part of the process. The apps like Illustratoer failed at first with error 403 and worked after going to the updates section and checking for updates. Then a clean install of CC desktop app and a clean install of the Illustrator and the other apps. Tools I used after killing every Adobe related process running were: I wasn't [re[ared to take the risk of wasting more. I had seen something that suggested cleaning the CC library data only and then reinstalling just them but figured it had cost me enough time aleready. I ventually solved it with a full iuninstall and cleanup of all things Adobe. ![]() This will help us find the crash report and help accordingly. While submitting the crash report, please use the same email address with which you are signed in on this community. Submit the crash report by following the steps suggested here ( ).Where are you saving the documents and links (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?.Does it crash while working on a specific document? If yes, could you please package the document and share it with us? You can upload it to the Creative Cloud ( ) and share the download link here or via DM.Does it seem to crash at random, at launch, or after performing a particular action?.Confirm the exact version of Illustrator 2022.I would request you to share a few more details like: Sorry about the crashing! I know that's really frustrating.
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